Refund policy

Eligibility

Refunds apply to paid training seats and Firm Workspace agreements invoiced by Intelligentwebapi. Informational browsing of this website does not involve payment.

Timeframe for full refund

You may request a full refund within fourteen days of purchase if you have not accessed more than one course module and have not downloaded more than the introductory template pack.

Partial refunds

If access has begun but remains within the first thirty days, we may offer a partial refund of up to fifty percent at our discretion, less any live clinic sessions already attended.

Non-refundable items

Custom index skeletons delivered under Firm Workspace, completed private workshops, and third-party examination fees (if any are arranged separately) are non-refundable once delivered.

Refund process

Email contact@intelligentwebapi.digital with your invoice number, learner names, and reason. We confirm eligibility within five working days.

Processing time and method

Approved refunds are returned to the original payment method within ten working days of approval. Bank transfers may take longer depending on your institution.

Cancellation

You may cancel a future cohort seat up to seven days before the scheduled start for a full credit toward a later cohort within twelve months. Later cancellations are treated under the partial refund rules above.

Exceptions

If materials are inaccessible due to a fault on our side for more than five consecutive working days, you may request a full refund or equivalent extension. Statutory consumer rights in the United Kingdom remain unaffected where they apply.

Contact for refund requests

46 Abingdon Road; Brandeston; IP13 4PB; United Kingdom · 077 6177 4020 · contact@intelligentwebapi.digital